Shipping policy
At Bharat Buy, we want to make sure your order reaches you as smoothly and quickly as possible. Please read below for details on how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 5-7 Business Days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may take slightly longer. If there will be a significant delay, we will contact you via email or phone with an updated timeframe.
2. Shipping Methods
We currently ship all orders via our trusted courier partners across India. We use standard surface/ground shipping to ensure your products arrive safely and in good condition.
We do not offer express or same-day delivery at this time.
3. Delivery Timeframes
Once your order has been processed and dispatched, estimated delivery times are as follows:
- Metro Cities: 5 - 10 Business Days
- Non-Metro Cities / Rural Areas: 5 - 10 Business Days
Please note that delivery timeframes are estimates and begin from the date of dispatch, not the date of order placement. Actual delivery times may vary based on your location and courier availability.
4. Shipping Costs
- Shipping charges are calculated at checkout based on your delivery location and order value.
- Standard shipping cost: 150 ₹
- We may offer free shipping on orders above a certain value, which will be clearly indicated on our website or at checkout, if applicable.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email/SMS with your tracking number and a link to track your shipment.
You can also track your order status by:
- Logging into your account on our website and viewing your order history
- Contacting us directly at jariwalalogistics@gmail.com with your order number
Please allow 24-48 hours after dispatch for tracking information to update.
6. Delivery Issues and Delays
While we work hard to ensure timely delivery, delays can occasionally occur due to factors beyond our control, including but not limited to weather conditions, courier delays, regional restrictions, or high order volumes during sale periods.
If your order is delayed:
- Please allow a few extra business days beyond the estimated delivery window before reaching out
- If your order still hasn't arrived, contact us at jariwalalogistics@gmail.com with your order number, and we will investigate with our courier partner
If your package is lost or shows as delivered but you haven't received it:
- Please contact us within 2 days of the delivery date so we can raise a claim with the courier and assist you further
Incorrect Address: We are not responsible for delays or non-delivery caused by an incorrect or incomplete shipping address provided at checkout. Please double-check your address before placing your order.
7. International Shipping
At this time, we only ship within India and do not offer international shipping. We're working on expanding our shipping options in the future — stay tuned!
8. Damaged or Missing Items
If your order arrives damaged, or if any items are missing, please contact us at jariwalalogistics@gmail.com within 24 hours of delivery, along with photos of the damaged item and packaging, so we can resolve the issue quickly.
9. Questions?
If you have any questions about your order or our shipping policy, feel free to reach out to us at:
Email: jariwalalogistics@gmail.comÂ
We're here to help make sure your shopping experience is a great one!
