Refund policy

At Bharat Buy, your satisfaction matters to us. We want you to feel confident shopping with us, so we've made our return and refund process as simple and transparent as possible. Please read the details below.

1. Return Eligibility

You may request a return if your item meets the following criteria:

  • The return request is made within 24 hours of the delivery date
  • The item is unused, unwashed, and in its original condition
  • The item is in its original packaging, with all tags, labels, and accessories intact
  • You have proof of purchase (order number, invoice, or confirmation email)

Items that do not meet these criteria may not be eligible for return, unless the product is defective, damaged, or incorrect (see Section 5).

2. Return Timeframe

  • You must initiate your return request within 24 hours from the date of delivery.
  • Return requests made after this window will not be accepted, except in cases of manufacturing defects covered under warranty (if applicable).
  • To start a return, contact us at jariwalalogistics@gmail.com with your order number and reason for return.

3. How to Initiate a Return

  1. Email us at jariwalalogistics@gmail.com within 24 hours of delivery, including your order number, the item(s) you'd like to return, and the reason for return.
  2. Our team will review your request and confirm eligibility within 48 hours.
  3. Once approved, we will share instructions for returning the item, including the return address.
  4. Pack the item securely in its original packaging and ship it back to us.
  5. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund/exchange.

4. Refund Process and Timing

  • Once your returned item is received and inspected, we will send you an email confirming approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method (or via bank transfer/UPI for Cash on Delivery orders) within [REFUND PROCESSING TIME].
  • Please note that it may take additional time for your bank or payment provider to reflect the refund in your account, depending on their processing timelines.
  • You will receive a confirmation email once your refund has been processed.

5. Damaged or Defective Products

If you receive a product that is damaged, defective, or different from what you ordered, we sincerely apologize for the inconvenience and will make it right.

  • Please contact us at jariwalalogistics@gmail.com within 24 hours of delivery, along with clear photos/videos of the damaged or defective item and its packaging.
  • Once verified, we will offer you a free replacement, exchange, or full refund, including any applicable shipping charges — at no additional cost to you.
  • In such cases, you will not be required to bear return shipping costs.

6. Exchange Options

  • If you'd like a different size, color, or variant of the same product, you may request an exchange instead of a refund, subject to product availability.
  • Exchange requests must be made within 24 hours of delivery and follow the same process as returns (Section 3).
  • If the desired replacement item is unavailable, we will process a refund instead.

7. Non-Returnable Items

For hygiene, safety, or product-specific reasons, the following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products
  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Products that have been used, altered, or damaged by the customer
  • Items missing original packaging, tags, or accessories

Any additional non-returnable categories will be clearly mentioned on the respective product pages.

8. Return Shipping Costs

  • Damaged, defective, or incorrect items: We cover the return shipping cost in full.
  • Change of mind / size or preference issues: Return shipping costs will be borne by the customer, unless otherwise stated.
  • We recommend using a trackable shipping method for returns, as we are not responsible for items lost in transit back to us.

9. Late or Missing Refunds

If you haven't received your refund within the stated processing time:

  1. Check your bank account or payment app again
  2. Contact your bank or payment provider, as processing times can vary
  3. If you've done this and still have not received your refund, please contact us at [EMAIL ADDRESS]

10. Need Help?

Our team is here to help make things right. If you have any questions about a return, refund, or exchange, please reach out to us at:

Email: jariwalalogistics@gmail.com

We're committed to ensuring you have a smooth and worry-free shopping experience with us.